Returns
As outlined in the Agreement, the Buyer acknowledges that the Products are sold “As-Is.” If the Buyer receives an incorrect quantity of Products for a specific Device Grade, they may request a return from the Supplier. The Supplier, at its sole discretion, may accept the return of the Products. The Supplier may, at its discretion, issue a full or partial credit for the Products instead of a return. The Buyer must notify the Supplier in writing within three (3) days of receiving the Product at the Inventory Location. If the Supplier allows a return, the Products must be returned in their original condition and packaging. Upon receipt, the Supplier reserves the right to inspect the Products before issuing a credit. Any credits issued for returned Products can only be applied to future bids on Products from the Supplier and cannot be transferred across Supplier entities.
To return Products, the Buyer must obtain and complete a Return Material Authorization (RMA) form from the Supplier. To request a blank RMA form, the Buyer should email rma@hkdwholesale.com. The Buyer must complete the RMA form (incomplete forms may result in a denial or delay) and submit it to rma@hkdwholesale.com within three (3) business days. Within this time frame, the Supplier will email the Buyer with either an RMA number authorizing the return or an explanation of why the RMA cannot be issued (e.g., missing information, late submission, etc.). Products should not be returned until the RMA number is issued; otherwise, the return may be invalidated by the Supplier. The assigned RMA number must be included on all returned Products. Shipping instructions will be provided to the Buyer when the RMA number is assigned. The RMA will be canceled if the Products are not received by the Supplier within four (4) business days of the RMA being issued. The Supplier will process RMA claims within thirty (30) days of receiving the returned Products. The Buyer is responsible for all shipping costs to the Supplier’s facility and retains the risk of loss until the Products are received and processed by the Supplier. If necessary, the Buyer will provide a commercial invoice, shipping label, and any other documents requested by the Supplier.
Return Credit
In certain cases, and at the Supplier’s sole discretion, a credit may be issued without requiring a return of the Products. For example, if the Buyer chooses to keep Products that were shipped in error, the Supplier may adjust the price charged instead of requiring a return. The Buyer should not use, sell, or return any Products shipped in error until instructed by the Supplier.
Restocking Fee
A Restocking Fee may be charged in specific situations, as determined by the Supplier, including but not limited to the return of Products that (a) were not issued a valid RMA number, or (b) were denied by the Supplier for any reason stated in these Terms.
Order Cancellation Policy
Order cancellations by the Buyer will not be accepted. If the Buyer fails to make payment for an order, it will result in the forfeiture of the Buyer’s deposit and the termination of their account.
Fulfillment and Shipping
The Buyer may choose to use the Supplier’s preferred shipping and fulfillment service for an additional fee. Alternatively, the Buyer may arrange their own shipping and provide the Supplier with the necessary shipping labels. The supplier does not provide shipment insurance. The Supplier is not liable for any lost, stolen, or damaged shipments; it is the Buyer’s responsibility to purchase additional third party insurance coverage through their chosen carrier. If the buyer chooses not to arrange coverage, they assume all risk and liability for the product during transit.
