Most domestic buyers receive their order within one week after payment. Delivery times depend on shipping speed, location, and carrier/weather delays.
Supplier Direct: No cancellations; non-payment after 72 hours forfeits the deposit and may result in termination of the account.
HKD Wholesale does not provide shipment insurance. Buyers must secure their own coverage and assume all transit risk.
Supplier Direct: Sold As-Is; returns only for incorrect quantities. Notify HKD within 3 days. Supplier may issue return approval or credit at its discretion. In-House: Returns may be accepted at HKD’s discretion; notify within 72 hours.
RMA: Request form via rma@hkdwholesale.com. Return only after receiving an RMA number. Buyer pays shipping and assumes all transit risk. International returns not accepted.
You may use the HKD Wholesale’s preferred shipping service (additional fee) or provide your own carrier labels.
Open your order and select “Export Manifest” in the top-right corner.
Orders may remain on hold for up to 72 hours before checkout is required.
Payment is due within 48 hours of checkout.
